Privacy Policy

We are committed to protecting your privacy

NanoShield is committed to using your information responsibly.

This Privacy Policy helps you understand why and how we collect and use personal information, and what to do if you have questions, concerns or complaints.

What information do we collect?

We obtain your information to enable us to engage with you. Below are some examples of what information we commonly collect:

Personal details, like full name.
Contact details
Online activity
Your communication preferences

In most cases, we’ll ask you for this information directly, however some information is collected automatically (like online activity by visitors to our website) or from another source.

How do we secure and store your information?

We keep most of your personal information in a secure database, and conduct regular tests to ensure that information is held securely and safely. Sometimes we may need to store or use your information in a country other than Australia, usually because one of our technical systems is located or needs to process data overseas (for instance, social media channels).

How we use this information

We collect personal information to enable us to provide you with information on our products and services and to deliver any service to you that you may purchase from us. Your information is NanoShield personnel and contractors to enable us to deliver information and services to you. Your information will not otherwise be provided to a third party without your consent.

Online activity and social media

We use Google Analytics and other webserver applications to track visits to our website, and use this information to track the effectiveness of our website, like visits, length of visit, viewed pages and the technical capabilities of our visitors. While this data is mostly anonymous, sometimes we will connect it to you, for instance in personalising a webpage, or prefilling a form with your details. For more information on Google Analytics privacy policy read Google’s Privacy Policy.

We also use tools that tell us when a computer or device has visited or accessed our content, and allow us to tailor advertising both on our websites and through advertising networks on other websites based on your visits or behaviour through cookies on your device. You can control how cookies are used and for what through the settings on your chosen browser.

You may also engage with us through social media, like Facebook, Twitter, Instagram, etc. You can always control how you receive content through each website’s settings.

Updating your information

You can update or correct the information we have collected from you or let us know of your preferences for how we communicate with you by contacting our admin team:

By phone: 03 9738-0070 (Monday to Friday 9am – 5pm, AEST/AEDT)
By email: info@nanoshield.com.au
By mail: 2/5 Michellan Court, Bayswater VIC 3153

Complaints

If you have a question or a complaint about how we manage your personal information or would like to know more, you can contact the Admin team using the details above.

If you’ve made a complaint, the Admin team will acknowledge that your complaint has been received, provide you with their contact details and give you an estimate of when they can update you on the status of your complaint.

Danielle Benson

20/01/2022

We recently had Ray and the team from NanoShield come and apply their product to our windows (Facing East & West) in our lounge and dining areas. We did not get this product for privacy - it's not a tint -it's clear - we got this for UV protection of furniture and artwork and photos. It also has the added benefit of thermal protection for keeping heat in in Winter, and heat out in Summer. From start to finish the service was prompt, friendly & efficient. All information given was excellent, and the service people installing were on time, clean, and a pleasure to deal with. If you are an artist, photographer, or gallery - what a great way to add UV protection to your artwork whilst still allowing in light. Highly Recommend - Cheers Danielle & Phil

James Quelian

17/12/2021

I got Nanoshield on the promise that it would block UV and prevent my furniture bleaching. Specifically the website says: "it also prevents UV bleaching to your home's most valuable items including furniture, heirlooms, artwork, photos, carpets, curtains, woodwork, books and so much more". Unfortunately, in the year and a half since I got Nanoshield, my sofa, carpets and cushions have faded badly. I have had the Nanoshield team out twice to check (and they did come promptly), but they just tell me that their meter shows complete UV blocking and the fading must be caused by something else. On the other hand, the sofa company have told me that the fading is due to UV light. Clearly, they can't both be right. But with no way to prove this one way or the other, I am left to carry the cost.

Corry Cincotta

27/10/2021

Had the guys out first day out of lock down they installed nano shield on all the windows on my house. I got nano shield mainly to block UV from my east facing home office. First impressions are good I don't feel like I'm being burnt every morning now. Technician was on time even took down and re put up my interior blinds. 5-stars I look forward to a cooler Summer, would recommend

Terry Elsmere

03/08/2021

I received a quote some time back after I enquired about tinting then got distracted, probably because summer turned into winter 🙂 Ray reached out to me to see if I were still interested and he called over today to test my windows As it turns out Rays equipment showed they were already well protected from UV and he was honest enough to say his product would improve it slightly but he felt it really wasn't worth the investment in this case. He then went on to explain some tips for me this summer to reduce my heat load. He's a very knowledgeable guy and I'm so impressed he wasn't just out for an order I cant recommend this company enough

s Worrall

18/04/2021

Fantastic product and staff. Ray was very informative during our initial consultation, showing the products capacity to reflect uv/heat, and even provided some great advice to improve efficiencies elsewhere. After sales service has been above and beyond my expectations, with Nanoshield working exhaustively, overcoming environmental challenges to to get my job done perfectly. Thanks again to a great team Ray, Soe and Ken and your great product. APRIL 2021 Because the product worked so well, we recently engaged the use of the Nanoshield team again for last of the windows in our home to be coated. Though the job was small, the team were more than happy to help out. The installer Dong H was professional efficient, and very personable. Now that the coating has been applied for a few weeks, we are ecstatic to report that the issue of moisture building up on the windows overnight now no longer occurs. Thanks to all involved

Miguel Sanchez

09/02/2021

Thank you very much to Ray and the team at Nanoshield. Was very impressed by the professionalism, enthusiasm and friendliness shown when completing the job. I have every confidence that the treatment will take the sting out of the sun!

Akitas

02/03/2020

Both directors, Ray and Ken are knowledgeable and professional people, who will not recommend their product if they think it will not benefit you. That is a refreshing approach in this day and age. Having elected to use their product, I was impressed with the time and effort that goes into the preparation. My apartment faces east and one of the small rooms is like an oven for 3-4 hours in the morning when the weather is hot. Based on a demonstration by Ray, I believe the temperature in that room will be a whole lot better now. It is important to understand this is not a tint. The product is all but invisible after application, and that makes it suitable for apartments where the body corporate will not allow tinting.

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