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Privacy Policy

We are committed to protecting your privacy

NanoShield is committed to using your information responsibly.

This Privacy Policy helps you understand why and how we collect and use personal information, and what to do if you have questions, concerns or complaints.


What information do we collect?

We obtain your information to enable us to engage with you. Below are some examples of what information we commonly collect:

  • Personal details, like full name.
  • Contact details
  • Online activity
  • Your communication preferences

In most cases, we’ll ask you for this information directly, however some information is collected automatically (like online activity by visitors to our website) or from another source.


How do we secure and store your information?

We keep most of your personal information in a secure database, and conduct regular tests to ensure that information is held securely and safely. Sometimes we may need to store or use your information in a country other than Australia, usually because one of our technical systems is located or needs to process data overseas (for instance, social media channels).


How we use this information

We collect personal information to enable us to provide you with information on our products and services and to deliver any service to you that you may purchase from us. Your information is NanoShield personnel and contractors to enable us to deliver information and services to you. Your information will not otherwise be provided to a third party without your consent.


Online activity and social media

We use Google Analytics and other webserver applications to track visits to our website, and use this information to track the effectiveness of our website, like visits, length of visit, viewed pages and the technical capabilities of our visitors. While this data is mostly anonymous, sometimes we will connect it to you, for instance in personalising a webpage, or prefilling a form with your details. For more information on Google Analytics privacy policy read Google’s Privacy Policy.

We also use tools that tell us when a computer or device has visited or accessed our content, and allow us to tailor advertising both on our websites and through advertising networks on other websites based on your visits or behaviour through cookies on your device. You can control how cookies are used and for what through the settings on your chosen browser.

You may also engage with us through social media, like Facebook, Twitter, Instagram, etc. You can always control how you receive content through each website’s settings.


Updating your information

You can update or correct the information we have collected from you or let us know of your preferences for how we communicate with you by contacting our admin team:

  • By phone: 03 9738-0070  (Monday to Friday 9am – 5pm, AEST/AEDT)
  • By email:
  • By mail:  2/5 Michellan Court, Bayswater VIC 3153



If you have a question or a complaint about how we manage your personal information or would like to know more, you can contact the Admin team using the details above.

If you’ve made a complaint, the Admin team will acknowledge that your complaint has been received, provide you with their contact details and give you an estimate of when they can update you on the status of your complaint.